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Frequently Asked Questions

How do I get a quote?

You may get a quote at any time on our site by simply clicking on "Get a Quote" or by calling us at 1-800-856-9914.

How long does it take to have my vehicle transported?

For vehicles being transported over 1,000 miles, the typical transit time is 7 to 14 days assuming we receive a 1-week advance notice. We would like to have a 5-7-business day window to schedule the pickup of your vehicle. Our typical transit time of 7-14 days is an estimated time of arrival. Please keep this in mind when planning your transport.

What does door-to-door service mean?

Door-to-door service means that the car carrier will get as close as physically possible to your front door, as long as it does not compromise the cargo and/or your vehicle(s). If you live on a main road (at least 2 lanes wide) with no overhanging trees or low bridges and the streets leading to your house can accommodate trucks of that size and length, then the carrier will pick up your vehicle(s) from your door and deliver it to your door if the same conditions apply at your destination. As the driver approaches your pick-up/delivery location, he will call you to confirm your address and discuss accessibility. If accessibility is limits to the driver, he/you may suggest meeting at a local supermarket or mall with ample space to load/unload your vehicle(s).

What does Terminal-to-Terminal service means?

Terminal-to-Terminal service is when you drop off your vehicle at a nearby terminal. Your vehicle is then transported from terminal to terminal on several trucks until it reaches its destination terminal where you're responsible to pick it up.

Do I have to be present when you pick-up or deliver my vehicle?

Yes, we request that you or a designated person be present upon pick up and delivery of your vehicle. The driver will perform an inspection and paperwork must be signed. If you are unable to be at the time of the pick-up, please call our Customer Service at 1-877-743-3710 and they will be happy to help you.

Can I put things in the trunk?

No. Auto transporters are not permitted by law to transport personal belongings, as they do not have a household goods transportation license. By violating this law they can be fined up to $10,000 per occurrence. In addition, if you were to place things in the car, they would not be covered by the insurance.

What forms of payment does Creative Rides Auto Transport accept?

We accept Credit Cards: Master Card, Visa, American Express, Discover and paypal. Furthermore, there is a deposit required that will be charged to your credit card, which is included in your quoted price, to secure your order. The remainder of the balance is then due upon delivery of your vehicle (COD), in the forms of cash or cashiers check only.

How do I prepare my vehicle?

Please download our Car Preparation Document. "Download" How do I book my vehicle transportation? You can download our order form and agreement at the (Book the Transport) "book now" button. You can also email us to quotes@creativerides.com or just call us at 1-877-743-3710